Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Brig Royd Surgery on 27 October 2015.
While overall the practice is rated as good for providing safe, effective, caring, and well led care for all the population groups it serves, we found the practice was outstanding in its responsiveness to the needs of it practice patient population. In particular we found that it care and responsiveness to the needs of patients who had mental health problems was also outstanding.
Our key findings were as follows:
Staff understood and fulfilled their responsibilities to raise concerns and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
We saw some areas of outstanding practice:
The practice recognised that patients experiencing poor mental health may find it difficult to remember appointment times and dates, and therefore allowed this group of patients to attend as walk-in patients, regardless of the urgency of need.
The practice had an active patient reference group(PRG) and one of their initiatives had been about helping and underlining the importance of screening for patients. The PRG provided written information to help patients understand the significance of screening tests such as bowel cancer screening. Other initiatives are planned, for example, the development of a ‘You Tube’ video explaining the significance and use of spirometry equipment. Spirometry is a test used to diagnose and monitor certain lung conditions.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice (www.cqc.org.uk)