PRACTICE MANAGER CHANGES
Our dear Sue Rosborough is retiring from her post as Practice Manager at Brig Royd Surgery.
Sue plans to end her long and successful working career on a high note at the end of June 2021 at BRS (but Sue will undertake a supporting role on behalf of our PCN in the vaccination programme for a short time).
Sue has put her heart and soul into Brig Royd for more than thirteen years.
Her hard work and dedication has helped shape Brig Royd and bring us through the pandemic.
We will miss her immensely but we understand her reasons for leaving us.
We wish her all the best for a healthy and happy retirement.
We are pleased to announce we have appointed a new Practice Manager.
Claire Cox joined Brig Royd Surgery on 1st June 2021 nad is going through induction and handover with Sue.
We hope you will join us in welcoming Claire to Brig Royd Surgery and help her settle in to the post.
WALK-IN VACCINATION CLINICS - THIS WEEKEND
We invite ALL PATIENTS AGED 18 AND OVER to our walk-in vaccination clinic at The Piece Hall on Friday (18th June) from 1600 to 19.00, and on Saturday (19th) and Sunday (20th) from 10.00 til 17.00. The vaccine to be given is Pfizer Biontek.
First come first served, no appointment needed, walk in, supplies permitting.
NATIONAL DATA OPT OUT
For more information regarding the use and/or sharing of confidential information for planning and research purposes, and to record a Type 2 Opt Out if this is your wish, please visit
Type 1 opt outs should be sent to the practice in hard copy and we will record them in line with your wishes.
COVID VACCINATION CERTIFICATION
We are unable to issue vaccination certificates at the practice.
Please see https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad for further information.
Proof of your vaccination status is available on the NHSapp, The NHSapp can be downloaded from https://apps.apple.com/gb/app/nhs-app/id1388411277 for iPhone
or https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline for android.
Alternatively you can call the NHS helpline on 119 and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.
Covid vaccination programme
Please see Clinics and Services tab - Covid Vaccination Programme for more information. This page is updated on a regular basis and contains all the information you should need regarding the vaccination programme.
The NHS App
It’s a quick, easy and secure way to access a range of NHS services on the go!
How do I get the NHS App? It’s available on iOS and Android in the App stores, and from the browser on your computer.
What can you use the NHS App for?
· view your medical records - securely access your GP medical record, to see information including your COVID-19 test results and vaccinations, your current and past medicines and your allergies
· order repeat prescriptions - see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
· book appointments – you can see details of your upcoming and past appointments and, in non-COVID times, will be able to search for, book and cancel appointments with your GP. You can also manage your referrals to hospital specialists after seeing your GP
· get health advice - search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you. You can also view useful links your doctor or health professional has shared with you
· get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it
· register your organ donation decision - choose to donate some or all of your organs and check your registered decision
Keeping your data secure. After you download the app, all you need to do is set up an NHS login and prove who you are. The app then securely connects to information from your GP surgery. You can even use fingerprint detection or facial recognition to log in if your device does that.
New telephone system
We introduced a new telephone system in December 2020 and all calls are now recorded.
Dr Lisa Pickles stepped back from her partner role at Brig Royd at the end of November and returned on 1st January 2021, working three sessions per week.
We were delighted to welcome Dr Claire Greasley back to BRS on 1st March. Dr Greasley was a GP Trainee with us and since completing her training she has been working in another practice in Calderdale and becoming a Mum to three young boys.
Coronavirus - Covid 19 - updated 6th May
Thanks to all our patients for their response to the Covid-19 pandemic and for accessing our services in new ways. We are working in line with Standard Operating Procedures from the Department of Health and we have your safety and wellbeing, and that our staff, in mind in all planning and decision-making. We are providing vaccinations in line with national guidance - see Clinics and Services tab.
We are providing appointments with our Practice Nurse and Healthcare Assistant teams and with our GPs. All GP appointments are booked at the request of a GP following an initial telephone consultation with the patient. The appointments with our nurse and HCA team remain for "essential services" only eg blood tests requested by the practice or secondary care, smears and vaccinations.
Our programme of managing patients with chronic diseases eg asthma, COPD, Diabetes and cardiovascular issues is being delivered via telephone consultations and brief appointments for blood testing and further phone follow-up as required. We encourage all patients who require blood pressure monitoring to purchase a monitor so they can take readings at home. This is part of ongoing self-care.
Childhood and baby vaccinations are being given at Brig Royd on Monday mornings from 8.30am. These are on a booked appointment basis in our "green room". Immunisation of children is vital to their health - please do not delay in arranging vaccination appointments. Baby checks, which have traditionally been undertaken at 6 weeks, will be provided by a GP at the same time as the baby attends for their first immunisation at 8 weeks.
We have returned the ordering time for prescriptions over the phone to 10am to 12noon. Please don't ring for prescriptions outside these times and please do use the online ordering service, which is available 24 hours per day.
Please continue to access services appropriately - if you need medical attention at the practice or you have had an accident or are in an emergency medical situation please obtain the help you would request in a normal situation.
Covid symptoms, 119, testing and isolation.
Guidance requires those who have been in close contact with someone who tests positive must isolate for 14 days, even if they have no symptoms. Full details can be found here: https://www.gov.uk/government/news/government-launches-nhs-test-and-trace-service
If you have a new continuous cough or a high temperature/fever you must self-isolate at home for 10 days from the onset of your symptoms. The people you live with must self-isolate at home for at least 14 days from when your symptoms started. You do not need to contact the practice and we are not responsible for verifying self-isolation nor for issuing "fit to return to work" notes. Use the 111 online resource - https://111.nhs.uk/covid-19. Isolation notes and advice are available from this resource.
If you are unwell, with serious symptoms that you cannot manage at home, or you are not seeing any improvements after 7 days please visit NHS 111 online at https://111.nhs.uk/covid-19. DO NOT VISIT THE SURGERY, THE PHARMACY OR A HOSPITAL. Remain in isolation. The 111 service will assess you and advise on what to do next.
All contact (except to order prescriptions - see below) with the practice at the present time MUST be via the telephone. Our doors are closed. Our phone lines are busy all day so if you don't get through first time, please try later. Thanks for your patience.
Prescriptions should be ordered via our online service or via handwritten request through our outside letterbox. Please only ring if you have no other means of ordering. All prescription requests are being sent to a pharmacy and prescriptions cannot at present be collected from the practice. Please ensure you confirm with us which pharmacy you use.
Wearing of Face coverings
The wearing of face coverings is now compulsory in indoor spaces in England. We are unable to provide letters for patients who feel they should be exempt from wearing a face covering. Please click the link below to helpful information from the Calderdale Disability Partnership, and how exemption cards can be obtained.
Recovery from Covid - resources
Please use the following resources to help with your recovery:
Local Mental Health helpline - also available on 0800 183 0558
Information for patients who are shielding or self-isolating and who continue to need help and practical support can be found here:
Social Care and Voluntary Sector support
Up-to-date information can be found at:
Thank you for your cooperation, patience and understanding at this difficult time for patients and for the BRS and wider NHS teams.
Moving to online and video consultations
We are increasing our provision of online services and video consultations. DO NOT USE THIS FACILITY FOR URGENT QUESTIONS.
See Online Services for more information and the link to e-consultations.
Antibiotic Prescribing - Get a Grip
At Brig Royd Surgery we have always worked hard to minimise unnecessary use of antibiotics and we know that most of our patients have got this message.
As a result of this approach over the years we are one of the lowest prescribing practices of antibiotics in Calderdale, but with your help we can do even better! Calderdale CCG has launched the Get A Grip campaign.
For more information please visit: Get a Grip - Calderdale CCG
Care Quality Commission
The practice hosted inspectors from the CQC team in September 2019 as part of their regulatory process. We would like to thank all patients who offered feedback on our services. The report on our inspection can be found by clicking on "Care Quality Commission" on the right hand menu.
National Patient Survey 2020
Many thanks to all our patients who completed the national Patient Survey in 2020. Your feedback is greatly appreciated. The results of the survey can be found by clicking the link below.
Your Data Matters to the NHS
Information about your health and care helps the NHS to improve local care, plan local services and research new treatments. In line with GPDR 2018 the strict rules about how this data can be used were strengthened. Patients can choose whether confidential patient information is used for research and planning. To find out more click the document below and visit www.nhs.uk/your-nhs-data-matters.
Your data matters to the NHS
We are unable to offer an ear irrigation (syringing) service due to breakdown and loss of equipment. Please follow the link below for advice and self care guidance. (This will take you to the Clinics and Services pages, click on Patient Information Leaflets and scroll down to the foot of the page.
Ear Care information
Prescribing of "over the counter medicines" is changing
NHS England have issued guidance to prescribers entitled ‘Prescribing of Over the Counter Medications is changing’. This guidance is a drive to curb GP and pharmacy NHS prescriptions for OTC products for various mild conditions eg. dry skin, nappy rash, colic, mild acne, mild cystitis. However, prescriptions may still be issued if there is an established medical diagnosis eg eczema.
Please follow the link for full details: https://www.england.nhs.uk/publication/prescribing-of-over-the-counter-medicines-is-changing/
We have also added this link to the Patient Information Section of our website ( see home page to find this).
NHS Calderdale CCG spends more than a £1m each year on medicines which are readily available over-the-counter, a cost which is equivalent to 1,109 cataract operations, 74 Breast Cancer treatments or 35 Community nurses.
In line with national NHS guidance Calderdale CCG has agreed to change its approach to make the best possible use of resources. See Calderdale CCG website for further information https://www.calderdaleccg.nhs.uk/prescribing/
As a result, GPs and nurses in Calderdale practices will no longer issue prescriptions for a number of minor, short term conditions. Patients and the public will be asked to buy these medicines themselves from a pharmacy, supermarket or local shop. Patients with long term conditions requiring a regular supply of these medicines from their GP will continue to receive them on prescription. A patient information leaflet is available here https://www.england.nhs.uk/wp-content/uploads/2018/08/1a-over-the-counter-leaflet-v1.pdf
Don’t forget, you can speak to your pharmacist for advice on treating minor ailments and for general health advice.
By visiting your pharmacy you will help to free up valuable GP and nurse time, which can be used to deal with more complex or serious health needs affecting you, your family and the people of Calderdale. A pharmacist will always advise you if they think you need to see a doctor or if an over the counter medicine is not suitable for you.
Health advice and information about your nearest pharmacy and opening times is on the NHS Choices website www.nhs.uk . Self-care advice is available from http://www.selfcareforum.org/resources/patient-portal/
General Data Protection Regulation and Data Protection Act 2018
The management of all personal information we hold about our patients is a priority for all members of the Brig Royd team. In order to meet our obligations under the General Data Protection Regulation 2018 and Data Protection Act 2018 we have published two Privacy Notices - one for patients aged under 13 and the other for patients aged 13 and over. These can be found via the links on the "policies" tab.
In addition we have reviewed all policies which relate to the management of personal information and updated these to ensure they meet the 2018 legal framework. If you have any questions about the 2018 regulation and law please contact the practice.
Please do ensure you advise the practice any time you change your contact details including your mobile number - we rely on patients to maintain their information up-to-date.
Yellow lines around Hirstwood
Please note that the yellow lines around Hirstwood became enforceable in January 2018. Please park carefully in designated spaces only. Please only use the disabled parking spaces if you are a blue badge holder and please ensure the badge is clearly displayed. Many thanks for your cooperation. The yellow lines are for our safety - both car drivers and pedestrians. There are regular patrols of Hirstwood to ensure compliance and parking tickets are being issued.
Annual Review Appointments for Patients with Chronic Diseases
The majority of annual reviews for patients with a chronic disease are undertaken by our Advanced Nurse Practitioner, our Practice Nurses, and not our GPs. The length of appointment and the timing of these appointments varies with the review required. Please do not try to book Annual Review appointments online. Please telephone the surgery to make these appointments. Our staff are trained to book the length of appointment/s required and to advise on any requirements from you before or at the appointment. Many thanks.
Please note that invitations to attend for Annual Reviews are generally triggered by the requirement for a repeat prescription of your medication so please ring to book your Annual Review as soon as you receive the invitation.
Online prescription requesting
The major advantage of online requesting is that you can do it anytime – 24 hours a day, 7 days a week - and you are not limited to our opening hours.
Please therefore either request your prescription:
1. Online via www.brigroydsurgery.co.uk – please register with the receptionist for access to our online service. You need to provide photographic ID when registering.
2. In writing using the request slip to the right of your repeat prescription. You can drop this off or post it. Please enclose an SAE if you wish us to mail your prescription back to you.
Requests received online or in writing by 10am will be available after 4pm that day. Online or written requests received after 10am will be available after 4pm the next day. The online system - which is hosed on our behalf by SystmOnline - advises that prescriptions will be ready in 72 hours. We do better than this but we are unable to amend the standard SystmOnline wording. Times are as above.
If you really can’t use another method please only request your repeat prescription over the phone between 10am and 12noon. Requests will not be taken outside these times. Prescriptions requested over the telephone will be available after 4pm the following day.
Patients on repeat prescriptions will require a surgery consultation with a doctor or nurse from time to time.
These changes have been discussed in detail with and supported by the Brig Royd Surgery Patient Group.
Seatbelt Exemption Certificates
It is not our usual policy to issue seat belt exemption certificates. However, each case is assessed on its own merits. Please speak with your Usual GP if appropriate.
All patients have been allocated an Accountable GP. Should you wish to confirm the name of your Accountable GP please ask a member of our team.
Dressings for Patients seen at the surgery
The NHS does not fund GPs to supply dressings which are used for patients when they attend the surgery. Until recently we have supplied some dressings out of our own funds. However, this is no longer sustainable and with immediate effect we are issuing prescriptions for dressings used in the practice.
Most patients will not notice any change as we can process the prescriptions on behalf of the patient and obtain dressings from a pharmacy. Patients who normally pay for prescriptions will, however, be asked to take a prescription to a pharmacy to obtain dressings to being to their appointment with the practice nurse. We will try to prescribe appropriate amounts so that this does not become too much of a problem for the patient.
Please ask a member of the nursing team, a GP or Sue, our Practice Manager, if you have any questions about this.
Bowel cancer screening
for link to nhs website about bowel cancer screening. Only two thirds of those invited participate.
The practice encourages patients to participate in this programme. If you are invited, please take part and reduce your risk of dying from this treatable disease.
Out of Hours and Urgent Care procedures
During GP hours (8.00am to 6.30pm) we remain available for all patients - please contact the surgery on 01422 822209.
During "out of hours" ie from 6.30pm to 8.00am Monday to Friday and at weekends and Bank Holidays, for non-emergency situations please dial 111.
Calls to NHS 111 are handled by fully trained call advisers, who are supported by experienced nurses. They will assess your symptoms over the phone and give the healthcare advice you need or direct you to the correct local service. If they think you need an ambulance one will be sent just as quickly as if you had dialed 999.