Practice Management

Claire Cox

Practice Manager

Claire joined the team in June 2021 having previously managed GP Practices in Bradford & Calderdale. Claire has 26 years of NHS experience, working within General Practice, and brings a wealth of knowledge and experience to the team. Claire is responsible for the management of all business aspects of the practice, ensuring that the right systems are in place to provide high quality patient care.

Angela Goulden

Angela has worked at Brig Royd since 1986. Angela originally starting working only 12 hours per week and this has gradually increased to full-time.

Angela was originally a Receptionist, became Reception Manager in 1996 and was appointed Deputy Practice Manager in 2019. Angela has seen many changes over the years and is now the longest serving member of the Brig Royd team. She is a practical person and generally has a calm and efficient approach to her work. She organises staff rotas and ensures cover is provided for holidays, sickness etc. Angela, along with Paula as her deputy, sets up the doctors and nurses appointments onto S1, so it is crucial that she is informed of any leave as soon as possible as this helps the system to run efficiently.

Angela has been heavily involved in setting up new working systems at the surgery as our roles and jobs continue to change with the ever-evolving use of IT in the NHS.

Angela enjoys running and trying to keep fit. She has run 4 marathons over the last 7 years.

Pat Craven

Pat started work at the surgery in 1995. Pat sorts out the computers – including any problems!  Pat manages the call and recall systems for patients with Diabetes and administers a wide range of systems to provide efficient and safe patient care.

Pat is a bit of sports enthusiasts and plays a lot of squash and goes to the gym. She also likes to “get away” at the weekends.


Beverley Boakes

Bev joined us in 2015 as relief housekeeper to cover holidays and other absence and was appointed as a permanent member of the team in 2016. Bev and her family live locally and as well as working at the practice Bev ensures she has time for her grand-children.

Bev ensures that the surgery building is kept clean and tidy, and looks after us all.


Paula Addison

Paula started work at the practice in September 2004. Paula works almost full time, undertaking the correspondence management role and is also responsible for the movement of medical records into and out of the practice, and liaising with PCSE.


Paula adds the GP and nurse team rotas to SystmOne, as well as undertaking the receptionist role.

Liz Bates

Liz has been at the surgery since 1996. She works in reception and in the secretarial team.

Vicky Baxter

Vicky joined the reception team in March 2009, having previously worked as a Receptionist at Stainland Road Medical Centre for eighteen years and for ten years prior to that as a Medical Records Clerk at The Halifax General Hospital.  More recently working as a Ward Clerk on the Gynaecology Ward at The Calderdale Royal Hospital.


Vicky supports the practice with a wide range of administrative and data management tasks.


Maria Smith

Maria joined the practice in June 2013 having previously worked in a variety of NHS settings in roles providing care and undertaking administration. Maria has an NVQ Level 3 in Care.

Cheryl Walker

Cheryl joined the reception team in April 2007, having previously worked at Kos Clinic in Hipperholme for nine years.

Amy Grimley

Amy joined the team in November 2020 and this is her first role in General Practice. Amy has many years of retail experience and meeting and helping people in a retail environment.


Samantha Hewitt

Samantha joined the reception team in July. Sam worked at Rosegarth Surgery before coming to Brig Royd.  

Samantha Boyd (f)

Samantha joined the reception team in January 2019. Samantha has experience of working in patient-facing environments, having previously worked in a Family Centre in Bradford.

Sue Linehan

Sue joined the reception team in November 2019. She has a wide range of experience having worked in a practice in the Keighley area for many years. We are delighted that Sue has brought this wealth of experience to Brig Royd and look forward to working with her. 


Maureen Marsden

Maureen joined Brig Royd in March 2010 after working for many years at HBOS/Lloyds as project assistant in the IT Division.


Maureen now works 4 days a week providing secretarial support and undertaking a variety of administrative duties to assist the GPs and other members of the practice team. She is responsible for processing outgoing correspondence in relation to referrals and letters, liaising with the relevant members of other associated healthcare teams and agencies. She also manages the provision of medical information about our patients to insurance companies and others, as well as overseeing the process for patients wishing to access their medical records.

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